Do you know about spend limits?

01/04/2024

At tombola, safer gambling and our players’ experience are at the core of our values. That's why a few months ago we introduced a fresh approach to Deposit Limits, designed to give our players even more control over their spending.

Previously, players could set a cap on how much they deposited each day, week or month. This is called a personal Deposit Limit. We also set sitewide Deposit Limits AND sitewide Net Deposit Limits.

We've now simplified this process and introduced Spend Limits.

What is a Spend Limit?

Instead of setting limits based on how much our players deposit, tombola calculates them based on each player's net spend (deposits - withdrawals).

This is called a Spend Limit.

Let's look at an example using our imaginary player 'TommyBola.'

TommyBola has a £50 personal Spend Limit in place.

Previously this would have been the capped amount regardless of winnings.

TommyBola deposits £20, they now have £30 left of their £50 per week Spend Limit.

(£50 limit - £20 deposit = £30 remaining spend)

TommyBola’ wins £10 on bingoLite – well done winner!

'TommyBola' then decides to withdraw their £10 winnings.

Now 'TommyBola' can deposit up to £40 this week before reaching their limit.

(£50 limit - £20 deposit + £10 withdrawal = £40 remaining spend)

Does Spend Limits change anything else?

Spend Limits still come with some of the previous caps, including:

A sitewide Net Deposit Limit of £250 per week/£1250 per month applies to all players.
You can set a maximum Spend Limit of £250 per day/week or £1250 per month.
Spend Limits can still be locked in place for up to 12 months, ensuring you stay within your budget.

Author bio: Emma Lee is tombola's Head of Safer Gambling and Risk. She loves spending time outdoors with the family, including her lovely border terrier, Stix. Her articles focus on the importance of keeping the fun in gambling and will offer helpful suggestions on how gambling can be enjoyed safely and where help can found if you’re finding it hard to stay in control.

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How to contact the tombola safeplay team

Email: [email protected] | Telephone: 0800 464 3411 | Live Chat: Start chat with an agent