The gold standard in safety

01/03/2024

tombola is extremely proud to hold the prestigious Gold Advanced Level 3 Safer Gambling Standard accreditation from Gamcare. We were the first to achieve the highest accreditation, and to have retained it for the second time running is testament to the work of the whole team.

Our Gold award recognises increased RET (Research, Education and Training) contribution, giving additional recognition for exceeding the industry standard. These contributions go to organisations involved in the prevention, research or treatment of gambling-related harm.

This is not a tick box exercise, safer gambling is in our DNA. We are proactive, not reactive, and regularly interacting with GamCare to improve training and processes in the wider gambling industry.

Want to talk?

Find out more about the work that GamCare does and get in touch below.

Visit GamCare

How does tombola keep players safe?

We have a number of tools and support in place to support all of our players, keeping bingo fun for everyone.

safeplay tools

We've put together a selection of safeplay tools to help you manage your spending when you play online bingo. From voluntary Self Exclusion to specific limits on your time spent on the game, we've made it simple to stay in control with safeplay. These tools are an integral part of our GamCare-certified status, reflecting our commitment to responsible gambling in the tombola community.

Online support

When you're playing online bingo, you might have a specific question or concern. At tombola, you can reach our customer support team 24 hours a day, 7 days a week. Whether you need some help setting up your account or have a technical problem, we're here to help. Simply get in touch online, on the phone or by sending us an email and we'll get back to you quickly.

Author bio: Emma Lee is tombola's Head of Safer Gambling and Risk. She loves spending time outdoors with the family, including her lovely border terrier, Stix. Her articles focus on the importance of keeping the fun in gambling and will offer helpful suggestions on how gambling can be enjoyed safely and where help can found if you’re finding it hard to stay in control.

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tombola guides

From learning more about how to stay safe while playing, to discovering more about online bingo, we've gathered together all the online bingo guides you need to fill your with knowledge and start playing.

How to contact the tombola safeplay team

Email: [email protected] | Telephone: 0800 464 3411 | Live Chat: Start chat with an agent